Caulfield Community Health Service

CCHS

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Caulfield Community Health Service (CCHS) consists of centre, community and home-based health professional services and health promotion activities. We assist people in our community to improve and maintain their health.

What we do

Services for adults

Note: links download service information as PDF

Access and Support Service
Alfred Health Home Care Packages
Community health nursing - including short-term support & monitoring
Exercise physiology
Needle syringe program
Nutrition and dietetics - including No More Diets group
Occupational therapy
Physical activity - including strength training and Activate groups (download Health Assessment Questionnaire)
Physiotherapy - including ankylosing spondylitis course and hydrotherapy
Podiatry
Social work - including counselling, casework, outreach, short term support & monitoring
Speech pathology
Type 2 Diabetes Service.

Groups for adults

Services for children and young people

Note: links download service information as PDF

Groups for children and young people

123 Magic & Emotion Coaching Parent Course
Early language development
Parenting
Plagiocephaly group (0-6 months)
School transition
Sensory programs
Social skills
Tuning into Kids.

Promoting health in our community

Our Health Promotion Team aims to support health and wellbeing at the places our community spend their time.

This involves engaging with our diverse community to assist workplaces, sports and recreation facilities, early childhood services, schools, aged care facilities; including supported residential services and neighbourhood houses to identify, understand and explore opportunities to improve health and wellbeing.

We have adopted systems-thinking approaches to tackle population health priorities with our partners to capitalise on expert knowledge, share resources and skills to influence change on a larger scale.

Who we care for

CCHS focuses on providing services to people who live, work or study within the City of Glen Eira, City of Stonnington, City of Port Phillip and City of Bayside (North of South Road). We are also able to provide some services for people from other areas.

We are able to provide assistance for people who have a visual or hearing impairment and those requiring interpreters.

Commonly asked questions

The number 605 bus stops just outside Caulfield Hospital, where we are located.

Once your referral has been accepted a clinician will contact you to make an appointment. Depending on the type of appointment, your first appointment may be here at the centre or in your own home.

Please arrive at your appointment 10 minutes early to check in. Please note that a fee payment is now required before all appointments.

At Caulfield Community Health Service, we have a fair and transparent fee for service process. Fees are set in line with Government guidelines and are based on your income.

A fee for service is a financial contribution that you make towards the cost of the health care service you receive. This fee will depend upon your income level. At the time of your referral, we will ask you to declare if you are a high, medium or low income earner. We will explain to you the high, medium and low fees for the relevant services at the time of referral processing.

These income level categories and fee levels will be indexed annually. Your fee may be reassessed if your financial circumstances change or if you request a review.

You are welcome to visit CCHS during business hours to find out more, or contact us by email at cchs@cgmc.org.au.

Fees apply to most programs and services within CCHS. In exceptional circumstances, fees may be reduced or waived.

Find out more about fees for service.

We encourage you, your family and carers to be involved in your care. The team will talk with you and the people who support you (with your permission) about your needs and answer any questions you have. Together we will help you achieve your aims.

Your appointment letter
Relevant X-ray films, scans or any other test results or reports
Existing prescriptions and medications
Pension card
Healthcare card
Glasses, hearing aids, walking aids
If you are attending an exercise program, you will need to wear comfortable clothing so that you can be actively involved
Please wear comfortable shoes that are firm, supportive and enclosed

If your circumstances change please contact main reception on 9076 6666. We require 24 hours or more notice for cancellations or rescheduling.

We can contact you via an interpreter in your language, and have an interpreter present at your appointment, at no additional charge for the interpreter.

We can contact you with either a text to your mobile phone or use the Text Telephone (TTY) with the National Relay Service. We can organise an Auslan interpreter for your appointment. There is no additional charge for the Auslan interpreter

Your consent to participate in CCHS programs/appointments is required at your first appointment. We will request your consent again if we need to contact anyone outside of Alfred Health (e.g. your doctor, local council).

Your information remains confidential at all times.

Providing high quality services is important to us. We care about your views and experience, and value your feedback.

Give us your feedback.

Caulfield Hospital is a smoke free environment. Smoking is not permitted in any of the buildings or the hospital grounds. We also ask that you do not smoke during sessions that take place at your home.

If you would like to talk about support options for quitting smoking, please speak to your care team.

How to access this service

Caulfield Access Unit CCHS - patients

Caulfield Access is responsible for intake, information and referral processing for a wide range of community and ambulatory services.

Family, carers, case managers and patients can contact Caulfield Access to access our services.

Once a referral has been received, a Care Coordinator will phone the patient to discuss their needs and organise appropriate services. The Care Coordinator will provide the patient with their phone number. Patients are encouraged to contact the Care Coordinator if they have any concerns.

To make a referral

Call the Caulfield Access Unit on (03) 9076 6776

If you are 65 years or over (50 years or over for Aboriginal or Torres Strait Islander people), make a referral via My Aged Care.

Compensable clients

Please note, we do not see clients who have access to TAC, DVA, Workcover, and private health. These clients should seek services through these programs.

What to bring

Every time you come

Health Care Card and/or concession card (if you have one)
Adverse drug alert card (if you have one)
Previous x-ray films, scans, ultrasounds or any other test results or reports
Medicines you need to take while you are here
List of medicines you are currently taking (or the boxes), including medicines you have bought without a prescription, such as herbal supplements and vitamins
Glasses, hearing aid, walking frame.

For a clinic appointment

Your appointment letter
Any special items listed on your letter.

What to wear for rehabilitation or exercise classes

Comfortable day clothes, such as a tracksuit
Well-fitting, closed-toe styled shoes with firm grip soles. Do not wear open back, slip-on slippers

Resources

All patient resources